On March 15, a Sinotruk Howo tractor truck carrying dangerous diesel chemicals broke down while passing Baoji City. The customer contacted Baoji Tongda Service Station for repairs. However, due to the COVID-19, Baoji City implemented traffic control and the service station can't go out. The service station guided the customer to repair through the phone, but still could not solve the Howo truck failure. The food in the customer's truck also finished of food, and the situation is very urgent.

On March 17, service station stationmaster Miao Pengbo contacted Baoji city public security  traffic police detachment Chencang brigade for help, according to the description of Miao stationmaster, Chencang brigade instructor Wang led police to fault car to understand the customer, and then rushed to the service station parts city, open for service vehicles, service personnel under the guidance of the police car to the vehicle.

After the service station personnel arrived at the site, they quickly found out the cause of the problem and solved the truck failure for the customer in time. The customer thanked the police and service station staff with tears, and praised the "family service" of Sinotruk service station. The rescue incident under the special circumstances of epidemic control has attracted the attention of local media.

Although the COVID-19 has brought great difficulties and inconvenience to customers, Sinotruk's "family service" always adheres to the service tenet of satisfying customers, solves problems for customers with warm and professional services, and interprets Sinotruk's "family service" concept .